Privacy Policy

Last updated: January 2024

Fluent Lesson ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, postal address)
  • Service requests and preferences
  • Communication records when you contact us
  • Payment information for completed services

We also automatically collect certain information when you visit our website:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and requests
  • Monitor and analyse trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With service providers who assist in our operations
  • To comply with legal obligations
  • To protect our rights and the safety of others
  • With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Fluent Lesson
47 Garden Boulevard, Suite 12
Richmond VIC 3121
Australia
Email: [email protected]

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