Last updated: January 2024
Fluent Lesson is committed to protecting the privacy and rights of individuals in accordance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and outlines your rights as a data subject.
Although Fluent Lesson is based in Australia, we recognise that we may process personal data of individuals located in the European Economic Area (EEA). We are committed to protecting this data in accordance with GDPR principles.
For the purposes of GDPR, the data controller is:
Fluent Lesson Pty Ltd
47 Garden Boulevard, Suite 12
Richmond VIC 3121
Australia
Email: [email protected]
We process personal data under the following lawful bases:
If you are located in the EEA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you, along with information about how we process it.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects you.
To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by two months, in which case we will inform you.
We may need to verify your identity before processing your request. There is no fee for exercising your rights, although we may charge a reasonable fee for manifestly unfounded or excessive requests.
As we are based in Australia, any personal data we collect from EEA residents will be transferred to and processed in Australia. We ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses approved by the European Commission.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods depend on the type of data and the purposes for processing. When data is no longer needed, it is securely deleted or anonymised.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence.
For any questions or concerns about GDPR compliance or to exercise your rights, please contact:
Data Protection Officer
Fluent Lesson Pty Ltd
47 Garden Boulevard, Suite 12
Richmond VIC 3121
Australia
Email: [email protected]